Privacy Policy & Return Policy
Ezarah Portal – UAE
Privacy Policy
At Ezarah Portal, we are committed to protecting our customers’ privacy and ensuring that personal data is handled securely and responsibly.
1. Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Shipping address
- Order details
2. How We Use Information
We use customer data to:
- Process and deliver orders
- Communicate with customers بشأن orders and support
- Improve our services and user experience
- Send promotions or updates (only if the customer agrees)
3. Data Protection
We are committed to protecting customer data and do not share it with third parties except in the following cases:
- Shipping companies for order delivery
- Legal authorities if officially required
4. Online Payments
All payments are processed عبر trusted providers such as Tabby and Tamara. We do not store any credit/debit card details.
5. User Consent
By using our website or purchasing from our store, you agree to our Privacy Policy.
Return & Refund Policy
At Ezarah Portal, customer satisfaction is our priority. We offer a clear and fair return and exchange policy.
1. Return Period
- Customers can request a return or exchange within 7 days (one week) from the date of purchase.
2. Return Conditions
- Original invoice or proof of purchase is required
- The product must be in its original condition as received
- No physical damage or misuse
- Product must include all accessories (cables, box, attachments)
3. Non-Returnable Items
- Products that have been clearly used
- Products that are damaged or modified
- Certain discounted items (depending on case)
4. Open Box Products
- All open box items are tested before sale
- Condition is clarified to the customer before purchase
5. Exchange Policy
- Exchanges are allowed in case of technical defects within the warranty period
- If the same product is unavailable, it may be replaced with an alternative or store credit
6. Refunds
- Refunds are processed within 5–10 business days
- Refunds are issued via the original payment method (if possible)
7. Shipping
- If the product has a manufacturing defect: shipping is covered by the company
- If the return is due to customer preference: shipping cost is borne by the customer
Contact Information
Email:
Phone:
+971 55 442 5482
+971 52 327 1422
Address:
Sharjah – Industrial Area 2 – Opposite Al Mubarak Markets
Ezarah Portal reserves the right to update or modify these policies at any time without prior notice.
Write one or two paragraphs describing your product or services. To be successful your content needs to be useful to your readers.
Start with the customer – find out what they want and give it to them.