Welcome to EZarah Portal. By accessing or using https://ezarah-portal.com, you agree to the following Terms and Conditions. Please read them carefully before making any purchase.

1. About EZarah Portal

EZarah Portal is an online store registered in the United Arab Emirates, specializing in refurbished laptops, desktops, and computer accessories.
All transactions conducted through our Website are subject to UAE law and regulations issued by the Department of Economy and Tourism (DET).

2. Eligibility

By using this Website, you confirm that you:

  • Are at least 18 years old, or using the site under the supervision of a parent or guardian.
  • Have the legal capacity to enter into a binding agreement under UAE law.

3. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

  • Interfere with or disrupt Website functionality.
  • Attempt to gain unauthorized access to systems or user data.
  • Use the Website for fraudulent, misleading, or harmful purposes.
  • Violation of these terms may result in restricted access or legal action.

4. Products and Descriptions

We sell refurbished and tested computers. We make every effort to ensure product details, specifications, and pricing are accurate. However:

  • Images are for illustration only.
  • Minor variations may occur in condition or color.
  • Prices and availability are subject to change without notice.

Every product marked as “used product”, with a limited warranty as specified on each product page, or 30 days if not specified on product page.

5. Pricing

All prices displayed on ezarah-portal.com are in UAE Dirhams (AED). Delivery fees, if applicable, will be shown at checkout.

We try hard to provide you with the best prices possible on Ezarah Portal. However, sometimes a price online does not match the price in a store, store pricing will sometimes differ from online prices. Prices and availability are subject to change without prior notice.

6. Orders and Payment

By placing an order, you agree to provide accurate and complete information.

  • Orders are confirmed only after payment or verification.
  • We accept online payments via secure third-party gateways and, where available, Cash on Delivery (COD).
  • We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or suspected fraud.

You will receive an order confirmation via email once your order is successfully placed.

7. Delivery Policy

We deliver across the UAE through trusted courier partners.

  • Delivery time: 2–5 working days within UAE (subject to courier availability).
  • You must provide a valid address and contact number for successful delivery.
  • We are not liable for delays caused by incorrect information or courier issues beyond our control.

8. Returns, Refunds, and Replacements

Your satisfaction matters to us.

  • You may request a return or replacement within 7 days of receiving your product if it is defective, damaged, or not as described.
  • Products must be returned in the same condition, with all accessories and packaging.
  • Once the item is inspected and approved, your refund will be issued through the original payment method.

Please review our Return Policy for full details.

9. Warranty

All refurbished items come with a limited hardware warranty as stated on the product page. Warranty covers only hardware defects under normal use and excludes:

  • Physical damage or liquid exposure,
  • Unauthorized repairs or modifications,
  • Software or data loss.

Warranty service may include repair, replacement, or refund, at our discretion.

10. Promotions and Discount Codes

Promotional offers and coupon codes are valid for a limited period.

EZarah Portal reserves the right to withdraw or modify any promotion without prior notice. Misuse of discount codes may lead to cancellation of the order.

11. Third-Party Services and Cookies

We use trusted third-party services such as payment gateways, analytics tools, and advertising networks.

Our Website also uses cookies, including third-party cookies, to enhance your experience.

For more details, see our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by UAE law, EZarah Portal will not be liable for:

  • Any indirect, incidental, or consequential damages,
  • Data loss, or
  • Issues resulting from misuse of our products or Website.

All products should be used responsibly and according to the manufacturer’s or refurbisher’s instructions.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms shall be resolved by the competent courts of the Emirate of Dubai (UAE).

14. Contact Us

For questions, complaints, or support, please contact us at:

Contact Us